Diagnostic information 2-13
4024-XXX
244.00 Sensor (tray 4 feed-out) on jam (tray 4 media feed)
5 Perform a print test.
Does the error still occur?
Replace the printer
engine card
assembly.
Refer to the Printer
Service Manual.
Problem solved.
Step Check Yes No
1 Check the media condition.
Is the media in the tray crumpled or damaged?
Replace the media. Go to step 2.
2 Check the media size setup.
Pull out tray 4, and check it.
Does the media size in use match the size set for tray
4?
Go to step 3. Replace the media
or change the media
size setup.
3 Check the tray 4 rolls.
Are the feed roll, separation roll, and pick roll for
transport free of excess wear and contamination?
Go to step 4. Clean or replace the
feed roll, separation
roll, and pick roll.
Go to “2X 500-
sheet drawer
(2TM)—feed roll
removal” on
page 4-28,
“2X 500-sheet
drawer (2TM)—
separation roll
removal” on
page 4-32, and
“2X 500-sheet
drawer (2TM)—pick
roll removal” on
page 4-34.
4 Check the media position.
Open the 2TM/TTM left door assembly, and visually
check it.
Does the media touch the sensor (pre-feed) of the tray 4
media feed unit assembly or the sensor (tray 4 feed-
out)?
Remove the media. Go to step 5.
5 Check the tray 4 pre-feed sensor for proper operation.
1. Enter Diagnostics mode.
2. Select INPUT TRAY TESTS.
3. Select Sensor Tests.
4. Select Tray 4.
5. Select Pre-feed.
Remove the media tray assembly.
Does the display on the operator panel change every
time a white piece of paper is placed over the sensing
area of the above sensor?
Go to step 7. Go to step 6.
Step Check Yes No
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