IP-Fax Troubleshooting
D0CK 46 SM
send by using another method (Fax, Internet Fax)
3 VoIP Gateway installed correctly? Contact the network administrator.
4 VoIP Gateway power switched on? Contact the network administrator.
5 IP address/host name of specified VoIP
Gateway correct on sender’s side?
Request the remote fax to check the IP address/host
name.
6 DNS server registered when host name
specified on sender side?
Contact the network administrator.
7 Network bandwidth too narrow? Request the network administrator to increase the
bandwidth.
8 G3 fax connected? Check that G3 fax is connected.
9 G3 fax power switched on? Check that G3 fax is switched on.
Cannot Receive by Alias Fax Number.
Check Point Action
1 LAN cable connected? Check the LAN cable connection.
2 Firewall/NAT is installed? Cannot breach the firewall. Request the remote fax
to send by using another method (Fax, Internet Fax)
3 Gatekeeper installed correctly? Contact the network administrator.
• The sender machine displays this error
code when the sender fax is a Ricoh
model.
4 Power to Gatekeeper switched on? Contact the network administrator.
• The sender machine displays this error
code when the sender fax is a Ricoh
model.
5 IP address/host name of Gatekeeper
correct on the sender’s side?
Request the sender to check the IP address/host
name.
• The sender machine displays this error
code when the sender fax is a Ricoh
model.
6 DNS server registered when Gatekeeper
host name specified on sender’s side?
Contact the network administrator.
• The sender machine displays this error
code when the sender fax is a Ricoh
model.
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