– The USB flash drive is not formatted with the correct file system type. Use
any USB flash drive that is formatted with FAT32 file system on its first
partition; for example, NTFS is not a supported type. Reformat the key or use
a different key.
– The USB port is not working. Try the key in the other USB port.
– The node is not operational. Check the status using the light-emitting diodes
(LEDs). See “Procedure: Understanding the Storwize V7000 Gen1 system
status using the LEDs” on page 262.
v If there is a satask_result.html file, check the first entry in the file. If there is
no entry that matches the time the USB flash drive was used, it is possible that
the USB port is not working or the node is not operational. Check the node
status using the LEDs. See “Procedure: Understanding the Storwize V7000 Gen1
system status using the LEDs” on page 262.
v If there is a status output for the time the USB flash drive was used, then the
satask.txt file was not found. Check that the file was named correctly. The
satask.txt file is automatically deleted after it has been processed.
Procedure: Resetting superuser password
You can reset the superuser password to the default password of passw0rd by
using a special command action. The password procedure differs, depending on
the generation of your control enclosure model.
About this task
Storwize V7000 Unified Gen1 refers to the enclosure models in the following table:
Table 80. Storwize V7000 Unified Gen1 model numbers
Machine
type/model Description
2076-112 Storwize V7000 Unified control enclosure for up to 12 3.5-inch (8.89
cm) drives
2076-124 Storwize V7000 Unified control enclosure for up to 24 2.5-inch (6.35
cm) drives
2076-312 Storwize V7000 Unified control enclosure for 3.5-inch drives (with two
10 Gbps iSCSI/FCoE Ethernet ports)
2076-324 Storwize V7000 Unified control enclosure for 2.5-inch drives (with two
10 Gbps iSCSI/FCoE Ethernet ports)
2076-212 Storwize V7000 Unified expansion enclosure for 3.5-inch drives
2076-224 Storwize V7000 Unified expansion enclosure for 2.5-inch drives
Storwize V7000 Unified Gen2 refers to the newer generation of enclosures in the
following table:
Table 81. Storwize V7000 Unified Gen2 model numbers
Machine
type/model Description
2076-524 Storwize V7000 Unified control enclosure, with up to 24 2.5-inch (6.35
cm) drives
2076-12F Storwize V7000 Unified expansion enclosure for up to 12 3.5-inch (8.89
cm) drives
2076-24F Storwize V7000 Unified expansion enclosure for 2.5-inch drives
250 Storwize V7000 Unified: Problem Determination Guide 2073-720
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