Table 33. Installation error code actions (continued)
Action
key Action to be taken
F The NAS private key is probably OK if you were able to start the management
GUI, but if the USB flash drive step of initial set-up failed, then do the
following:
Retrieve the NAS private key from the Storwize V7000 by doing the following:
v Create a text file with the following line:
satask chnaskey -privkeyfile NAS.ppk
v Save the file as satask.txt on the USB flash drive. Insert the USB flash drive
into one of the top control enclosure USB ports and wait at least 20 seconds.
Reinsert the USB flash drive into the original management node. The
installation continues from the last good checkpoint.
G Verify that the Ethernet cabling connections are seated properly between the
Storwize V7000 Unified control enclosure and the customer network, as well
as the file modules cabling to the customer network. Then press the Restart
button if the management GUI has already started, otherwise, reinsert the USB
flash drive into the original file module. The installation will continue from
last good checkpoint.
H This could be caused by a number of things so look in sonas_results.txt for an
error code that could have caused this, and follow the recommended action. If
there is no other error code in sonas_results.txt that could have caused this
then refer to “Ethernet connectivity from file modules to the control enclosure”
on page 68 for help troubleshooting the file module to control enclosure
management connection.
I Open the Storwize V7000 management GUI in a Web browser by using the
Storwize V7000 system IP address. Go to the update Software panel in the
Storwize V7000 management GUI. Follow the instruction in the GUI to
download and run the Storwize V7000 software update checker for the latest
Storwize V7000 software level that is compatible with the current Storwize
V7000 Unified software level of the file modules. Repair any errors flagged by
the software update checker. Then select the retry option in the Storwize
V7000 Unified management GUI if that is working or reinsert the USB flash
drive into the original file module. The installation will continue from last
good checkpoint.
Installation error codes
Table 34 lists the error messages and keyed actions. To match the actions, see
Table 33 on page 51.
Table 34. Error messages and actions
Error code Error message Action key
0A01 Unable to open /tmp/setup_hosts_$$. A
0A02 Unable to create default users. A
0A05 Unable to determine management IP address. A
0A06 Unable to determine Management Mask Address. A
0A07 Error updating /etc/hosts. A
0A08 Unable to update VPD field. A
0A0A Error opening /etc/sysconfig/network. A
0A0B Error writing /etc/sysconfig/network. A
0A0C Error updating host name. A
52 Storwize V7000 Unified: Problem Determination Guide 2073-720
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