IBM Storwize V7000 Unified Problem Determination Guide

4. Customer: From the file module, log in as root and run cnrslaunchaos.
5. Customer: Enter the connection code that the IBM support representative gave
you.
The script launches the Firefox browser and downloads the executable for
establishing the AOS session. Confirm the file download. The file is stored in
the /home/root/desktop directory.
6. Customer: When the executable file finishes downloading, close the Firefox
download window and close the browser.
The launch script runs the AOS binary executable file that it downloaded.
7. Customer: Grant the IBM support representative the appropriate level of access
(Active, Monitor, or Chat) according to customer security for conducting the
maintenance action. For example, click Active.
Active mode gives full remote access.
Monitor mode restricts the IBM support representative to a view of the console,
where the representative can offer guidance on what actions you might take to
analyze and correct the problem.
Chat mode opens a chat window with no view of the console.
Chapter 6. Call home and remote support 399

IBM Storwize V7000 Unified Specifications

General

Model	IBM Storwize V7000 Unified
Storage Type	Unified Storage
RAID Levels	RAID 0, 1, 5, 6, 10
Form Factor	2U
Drive Types Supported	SAS, SSD
Maximum Drives	504
Network Protocols	iSCSI, FC, FCoE
Drive Bays	24 per enclosure
Host Interface	8 Gb FC, 1 Gb/10 Gb iSCSI
File Protocols	NFS, CIFS
Block Protocols	iSCSI, Fibre Channel
Type	Unified Storage
Maximum Host Ports	16
Operating System Support	VMware, Microsoft Windows, Linux, AIX
Data Services	Thin provisioning, replication
Power Supply	Redundant power supplies
Host Interfaces	8 Gbps Fibre Channel, 10 Gbps iSCSI, 1 Gbps iSCSI