CHAPTER 13: F650 TROUBLESHOOTING GUIDE 13.1 SYMPTOMS AND RECOMMENDED ACTIONS
GEK-106310-AF F650 DIGITAL BAY CONTROLLER 13-5
Firmware It is not possible to to
upgrade models
without IEC 61850 to
models with IEC 61850
automatically
- IEC 61850 upgrade from standard
mo
dels is password protected.
• To upgrade from a standard model
to a 6 model, ask the factory for an
upgrade package, depending on the
hardware the existing unit has. If it is
hardware 00 a hardware and
firmware change is required
(password protected), if it is hardware
01 or above only a firmware change is
required (password protected).
Firmware During the upgrading
pr
occes for models
with IEC 61850
sometimes it ask for
password and
sometimes not.
- Co
mmunication problems during the
upgrade procecure.
-Th
e procedure has been not
performed in a continuous way.
• EnerV
ista 650 Setup program does
not ask for a password if the relay
model is IEC61850 and the procedure
is completed.
• If duri
ng the process there is any
problem and it has to be restarted, this
second time the program will ask to
confirm the IEC password.
• If the EnerV
ista 650 Setup program
is closed and started again during the
bootware and firmware upgrade
process, the program will ask to
confirm the IEC password.
Firmware Password for
IEC
61850 incorrect
- Model change
- Incorrect mac or serial number
• The password is tied to the model,
MAC Address and serial number, so a
change in any of these requires a
password change.
• If the
model has been modified to
add or replace any boards or
communication protocol, the IEC
61850 passwords needs to be
updated (contact the factory).
EnerVista 650 Setup InstallShield Setup
Initial
ization Error
6001
A previous installation of any product
using Inst
allShield for installation may
have corrupted some of the
InstallShield files used in the EnerVista
650 Setup installation
Delete (or rename) the 0701 folder
lo
cated in "C:\Program Files\Common
Files\InstallShield\Professional\RunTi
me\" and retry installation
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