13-4 F650 DIGITAL BAY CONTROLLER GEK-106310-AF
13.1 SYMPTOMS AND RECOMMENDED ACTIONS CHAPTER 13: F650 TROUBLESHOOTING GUIDE
Category Symptom Possible cause Recommended action
Bootware The relay gets stuck at
“Send
ing file
imagen_kernel...”
-The Ethernet connection does not
work pr
operly.
Serial communications work properly
and the flash memory has been
erased but Ethernet communication
does not work properly, check:
• R
J45 cable used (crossover cable for
back-to-back connection and straight
through Ethernet cable for hub or
switch)
• IP a
ddress and netmask, gateway
are correct and correspond to the
ones used in the computer performing
the procedure. See chapter 5.2.1
Communication settings
• E
thernet board parameters
selection, check that:
o 802.1p QOS i
s Enabled
o Flow contr
ol is Auto
o Speed & Duplex
is Auto (or
10 Mb Full)
• If
the above points are correct but
the problem persists:
o Fo
rce the Speed & Duplex to
10 Mb Full
o
Disable and enable the
Ethernet connection while the
files are being sent (during the
“sending file...” message
Note: if the bootware upgrade
p
rocedure is stuck at this point, the
relay flash memory has been erased
and the upgrade procedure must be
completed to start working with the
unit. If the procedure is not
completed, the HMI shows the
message “Os Loading...” and the
relay does not start up.
Firmware The procedure can not
st
art due to ethernet
problems
-The Ethernet connection does not
work pr
operly.
• Check the same as in the point
above for bootware.
Note: if the firmware upgrade
pr
ocedure is stuck at this point the
relay will not be upgraded. After
switching it off and on it will continue
working with the former firmware and
bootware versions.
Firmware Program messages
“file” do not exist in
l
ocal drive
- File path is too long
- File has no file attributes
• Chec
k the path length, copy the files
in a shorter path and restart the
upgrade procedure.
• Chec
k the unzip process to see if the
file properties are properly set to “File”.
• Not
e: if the firmware upgrade
procedure is stuck after having been
started, the former firmware has
been erased and the upgrade
procedure must be completed to
start working with the unit. If the
procedure is not completed, the HMI
shows the message “Os Loading...”
and the relay does not start up.
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