CHAPTER 13: F650 TROUBLESHOOTING GUIDE 13.1 SYMPTOMS AND RECOMMENDED ACTIONS
GEK-106310-AF F650 DIGITAL BAY CONTROLLER 13-3
Category Symptom Possible cause Recommended action
Communications Cannot see properly
the web
server in F650
with Windows XP.
Some windows are in
gr
ey with a red cross
mark.
1.- Disabled Java options in Advanced
In
ternet Explorer properties or high
level of security
2.- Nor Java Virtual Machine installed.
1.1- Go to Advanced in Internet
options
for Internet explorer and select the
three selections in Microsoft VM (Java
Virtual Machine) and deselect any
other virtual machine not Microsoft,
for
example SUN.
In case Microsoft VM is not installed in
the computer, the user must install it
using the Microsoft VM installation
program msjavx86.exe
For internet explorer 6.0 or higher it is
not included by default.
1.2.- Try to set a lower level of security
in
internet explorer options.
1.3.-Delete temporary internet files in
"General" screen in internet explorer
options.
Communication Enervista 650 Setup
does not retrieve osc,
fault reports and Data
Logger files
Bad communication in TFTP using
Windows 2000
Disable and Enable the Ethernet
connection on Control Panel inside
Windows 2000. Try again
2.1- Install either Microsoft or Sun
Jav
a Virtual Machine
Communication Enervista 650 Setup
does not r
etrieve osc,
fault reports and Data
Logger files
Bad communication in TFTP using
W
indows 2000
Disable and Enable the Ethernet
connection on Control Panel inside
Windows 2000. Try again to retrieve
files from relay
Firmware and bootware upgrade
Bootware The relay gets stuck
during the upg
rading
process after
switching off and on
the relay, giving the
following error
message: “ERROR
Setting relay in
configuration mode.
Retry?
- The relay does not communicate via
the
front RS232 port
To perform the bootware upgrading
process it is necessary to connect the
unit thought the front RS232 port.
check:
• Seri
al cable correct(straightthrouhg)
and undamaged.
• Setti
ngs selection in Enervista 650
Setup: Communication > Computer
Settings”:
o Co
m port selected must be the
one that is being used to perform
this procedure
o P
arity set to NONE
o Baud ra
te set to 19200
o Co
ntrol type: No control type
o Mod
bus slave number: any
Note: if the bootware upgrade
pr
ocedure got stuck at this point the
relay will not be upgraded. After
reboot the relay will continue
working with the former firmware
and bootware versions.
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