Diagnostic information 2-115
7462
Sensor (ADF 1st scan) late jam service check
6
Check the sensor (ADF sheet through) for proper
connection.
Is the above component properly connected?
Replace the
sensor (ADF
sheet through).
Go to “Sensor
(ADF sheet
through)
removal” on
page 4-77.
Replace the
connection.
7
Place an undamaged document in the ADF, and perform a
ADF test.
Does the error remain?
Replace the ADF
controller card
assembly.
Go to “ADF
controller card
removal” on
page 4-62.
Go to step 11.
Problem resolved.
8
Perform a print test using the ADF.
Does the problem remain?
Contact next
highest level of
tech support.
Problem resolved.
Use this procedure for the following jams:
• 290.02
Step Check Yes No
1 Check the original document condition.
Is the original document free of paper clips and staples as
well as damage such as creases, tears, holes or excessive
wear?
Go to step 2. Remove damaged
original document
and replace with a
new undamaged
original document.
Perform a ADF
test. If the
problem remains,
go to step 2.
2
Check the ADF rolls for wear.
Is the ADF feed/pick roll assembly or the ADF separation roll
guide assembly free of excess wear?
Go to step 3. Clean or replace
the ADF feed/pick
roll assembly or
the ADF
separation roll
assembly.
Go to “ADF feed /
pick roll
assembly
removal” on
page 4-56 or
“ADF separator
torque limiter
assembly
removal” on
page 4-58.
3
Check the media path for contaminates.
Is the media path free of excess media dust and foreign
objects such as paper clips and staples?
Go to step 4. Remove all
contaminates
from the media
path.
Step Check Yes No
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