2-162 Service Manual
7462
Horizontal white stripes or bands (side to side direction)
Step Check Yes No
1 Check the media condition.
Load new, dry, and recommended media.
Re-print the defective image.
Does the error continue?
Go to step 2. Problem resolved.
2
Are the media transfer route and the media path free of
contamination and debris?
Go to step 3. Remove debris or
contamination.
3
Check the toner level.
Is the toner level normal?
Go to step 4. Replace the print
cartridge.
4
Check the transfer roll assembly for contamination and
wear.
Is the above component free of excess wear and
contamination?
Go to step 5. Replace the
transfer roll
assembly.
Go to “Transfer
roll assembly
removal” on
page 4-53.
5
Check the printhead assembly for proper connection.
Is the above component properly connected?
Replace the
printhead
assembly.
Go to “Printhead
assembly
removal” on
page 4-32.
Replace the
connections.
6
Perform a print test.
Does the problem remain?
Contact next
highest level of
tech support.
Problem resolved.
Leading edge
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