2-166 Service Manual
7462
Partial lack
Step Check Yes No
1 Check the media condition.
Load new, dry, recommended media.
Re-print the defective image.
Does the problem remain?
Go to step 2. Problem
resolved.
2
Check the toner level.
Is the toner level normal?
Go to step 3. Replace the
print cartridge.
3
Check the laser beam route.
Check for debris between the printhead assembly and
the PC drum.
Is the laser beam route free of debris and the glass
window, in the printhead assembly, free of
contamination?
Go to step 4. Remove debris
or clean the
printhead
assembly
window.
4
Check the transfer roll assembly for contamination and
wear.
Is the above component free of excess wear and
contamination?
Go to step 5. Replace the
transfer roll
assembly.
Go to “Transfer
roll assembly
removal” on
page 4-53.
5
Check the printhead installation.
Is the above component properly installed?
Go to step 6. Reinstall and
adjust the
printhead
assembly.
Go to
“Printhead
assembly
removal” on
page 4-32.
6
Perform a print test.
Does the problem remain?
Contact next
highest level of
tech support.
Problem
resolved
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