Diagnostic information 2-3
7462
User attendance messages
Error
code or
message
Error contents Description/Action Possible repair actions
System
Timeout
System Timeout The system detects a firmware
component that is no longer
responding.
Turn the power off; wait a few
seconds, and then turn the
power back on.
30.XX Invalid Refill Change
Cartridge
Message is cleared when a
new print cartridge is installed.
Install the proper print
cartridge.
31.XX Defective Cartridge Error code 31 displays when
the top front cover is closed
and a defective print cartridge
is detected. It may take the
printer 10-20 seconds to
determine if the print cartridge
is defective.
1. Install the proper print
cartridge.
2. Ensure the print cartridge ID
connector assembly is properly
connected.
3. Replace the print cartridge
ID connector assembly if
problem remains. Go to “Print
cartridge ID connector
assembly removal” on
page 4-31.
32.XX Cartridge part number
X unsupported by
device
Error 32 displays when the top
cover is closed and an
unsupported print cartridge is
detected. It may take the
printer 10-20 seconds to
determine if the print cartridge
is supported.
Install the proper print
cartridge.
34 Short Paper The printer determines the
paper length is too short to
print the formatted data. This
occurs when the printer does
not know the actual paper size
loaded in the tray. For auto-
size sensing trays, this error
occurs if the paper stop is in
the incorrect position. Make
sure the Paper Size setting is
correct for the size paper that is
being used.
1. Ensure the media tray
guides are properly set for the
media being used.
2. Ensure the Switch media
size is properly connected.
3. Replace the switch media
size if problem remains.
Go to “Switch (media size)
assembly removal” on
page 4-44.
4. Replace the media tray
assembly if problem remains.
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