Diagnostic information 2-141
7462
Sensor (duplex input) static jam service check.
10
Perform a print test using the duplex.
Does the problem remain?
Contact next
highest level of
tech support.
Problem resolved.
Use this procedure for the following jams:
• 230.13 • 238.01 • 238.03 • 238.05 • 238.07
Step Check Yes No
1 Check media origination.
Did the media originate from the internal duplex?
Go to step 2 Go to step 5
2
Check the media path for partially fed or jammed media.
Is the media path free from partially fed or jammed media?
Go to step 3. Remove any pre-
staged or jammed
media.
3
Check the sensor (duplex input) for proper operation.
1. Enter the diagnostic mode
2. Select Duplex tests
3. Select sensor test
4. Observe the line item “input”
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
Go to step 7. Go to step 4.
4
Check the above sensor for proper connection.
Is the above sensor connected properly?
Replace the
sensor (duplex
input).
Go to “Sensor
(duplex input)
removal” on
page 4-40.
Replace the
connection.
5
Check the media path for partially fed or jammed media.
Is the media path free from partially fed or jammed media?
Go to step 6. Remove any pre-
staged or jammed
media.
6
Check the sensor (duplex input) for proper operation.
1. Enter the diagnostic mode
2. Select Duplex tests
3. Select sensor test
3. Observe the line item “input”
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
Go to step 7. Replace the
external duplex
assembly.
7
Perform a print test using the duplex.
Does the problem remain?
Contact next
highest level of
tech support.
Problem resolved.
Step Check Yes No
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