Diagnostic information 2-143
7462
Sensor (pass through) lingering jam service check.
8
Perform a print test and check the pick arm assembly for
the appropriate media tray.
Is the media properly picked and advanced out of the
appropriate media tray?
Go to step 8. Replace the
appropriate pick
arm assembly.
Go to “Pick arm
assembly
removal” on
page 4-28.
9
Perform a print test and check the main motor assembly.
Is the media properly transported through the pass through
areas of the media trays?
Go to step 9. Replace the main
drive motor
assembly.
Go to “Main drive
motor assembly
removal” on
page 4-20.
10
Perform a print test using the appropriate input tray.
Does the error continue?
Replace the input
option.
Problem resolved.
Use this procedure for the following jams:
• 242.08 • 242.40 • 243.08 • 243.40 244.08
• 244.40 • 245.08 • 245.40
Step Check Yes No
1 Check the media size setup and tray guides for all media
trays.
Does the media size, in use, match the size set for all media
trays?
Go to step 2. Replace the
media, or change
the media size
setup.
2
Check the media tray pass through areas for obstructions.
Are the pass through areas in all the media trays free from
obstructions?
Go to step 3. Remove
obstructions.
3
Check the appropriate media tray sensor (pass through) for
proper operation.
1. Enter the diagnostic mode
2. Select Input tray tests
3. Sensor test
4. Select the appropriate tray number
3. Observe the line item “pass through” for the appropriate
media tray
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
Go to step 5. Go to step 4.
Step Check Yes No
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