Diagnostic information 2-119
7462
Sensor (2nd scan) static jam service check
Sensor (2nd scan) lingering jam service check
Use this procedure for the following jams:
• 291.00
1 Check the media path.
Is the media path free of media or media fragments?
Go to step 2. Remove any
media or media
fragments.
2
Check the sensor (2nd scan) for proper operation.
1. Enter the Diagnostics Menu.
2. Touch SCANNER TESTS.
3. Touch Sensor Tests.
4. Touch Observe the line “sensor (ADF 2nd scan)
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked?
Go to step 4. Go to step 3.
3
Check the sensor (ADF 2nd scan) for proper connection.
Is the above component properly connected?
Replace the
sensor (ADF 2nd
scan).
Go to “Sensor
(ADF 2nd scan)
removal” on
page 4-76.
Replace the
connection.
4
Place an undamaged document in the ADF, and perform a
ADF test.
Does the error remain?
Replace the ADF
controller card
assembly.
Go to “ADF
controller card
removal” on
page 4-62.
Go to step 5.
Problem resolved.
5
Perform a print test using the ADF.
Does the problem remain?
Contact next
highest level of
tech support.
Problem resolved.
Use this procedure for the following jams:
• 291.01
Step Check Yes No
1 Check the media size setup and tray guides for the ADF.
Does the media size, in use, match the size set for the ADF
Go to step 2. Replace the
media, or change
the media size
setup.
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