Diagnostic information 2-139
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7
Perform a print test and check the duplex drive motor
assembly for proper operation.
Does the above component operate properly?
Go to step 8 Replace the
duplex drive motor
assembly.
Go to “Duplex
drive motor
assembly
removal” on
page 4-9.
8
Check the sensor (duplex input) for proper operation.
1. Enter the diagnostic mode
2. Select Duplex tests
3. Select sensor test
4. Observe the line item “input”
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
Go to step 10. Go to step 9.
9
Check the above sensor for proper connection.
Is the above sensor connected properly?
Replace the
Sensor (duplex
input).
Go to “Sensor
(duplex input)
removal” on
page 4-40.
Replace the
connection.
10
Perform a print test and check the duplex drive motor
assembly for proper operation.
Does the above component operate properly?
Go to step 14. Replace the
duplex drive motor
assembly.
Go to “Duplex
drive motor
assembly
removal” on
page 4-9.
11
Check the external duplex media path for obstructions.
Is the above component free from obstructions?
Go to step 12 Remove
obstructions.
12
Check the external duplex unit assembly for proper
installation.
Is the above component properly installed?
Go to step 13. Remove then
properly re-install
the external
duplex unit
assembly.
13
Check the sensor (duplex input) for proper operation.
1. Enter the diagnostic mode
2. Select Duplex tests
3. Select sensor test
3. Observe the line item “input”
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
Go to step 14. Replace the
external duplex
assembly.
14
Perform a print test using the duplex.
Does the problem remain?
Contact next
highest level of
tech support.
Problem resolved.
Step Check Yes No