Xerox WorkCentre 6605 Service Manual

Error Troubleshooting
Phaser 6600 and WorkCentre 6605 Xerox Internal Use Only
Service Manual
2-2
Introduction
This chapter describes error messages displayed on the Control Panel or listed on the Error History
page, Service Diagnostics used to test system operation and troubleshooting procedures to correct
problems. Troubleshooting print quality problems is covered in Chapter 3, Image Quality.
Initial Actions
Some problems are easy to resolve. Use these Steps in an attempt to quickly isolate the problem.
1. Turn Off the printer, wait 10 seconds, then turn On the printer. This often solves problems related
to power transients, ESD, and software errors.
2. If a message appears on the Control Panel, see “Error Messages” on page 2-89 for specific
procedures related to error messages.
3. Check the power cord. Is the power cord plugged into the printer and a properly grounded
electrical outlet? Is the power cord damaged?
4. Check the electrical outlet. Is the outlet turned off by a switch or breaker?
5. Does other electrical equipment plugged into the outlet operate?
Display Problems
If the Control Panel is blank:
1. Turn the printer Off, wait 10 seconds, then turn the printer On.
2. When tests complete, Ready to Print should appear on the display.
If the problem persists:
1. Check the connections to the Control Panel.
SFP: Verify the connection at the Control Panel, and at P/J12 on the IP Board.
MFP: Verify the connections at P/J820 and P/J830 on the USB Hub Board, and at P/J810 on the IP
Board.
2. Check +3.3 and +5 VDC from the LVPS.
3. Replace the Control Panel.
4. Replace the IP Board.

Xerox WorkCentre 6605 Specifications

General

Functions	Print, Copy, Scan, Fax
Print Technology	Laser
Print Resolution	Up to 600 x 600 x 4 dpi
Copy Resolution	Up to 600 x 600 dpi
Scan Resolution	Up to 600 x 600 dpi
Fax Speed	33.6 Kbps
Standard Paper Capacity	550 sheets
Maximum Paper Capacity	1, 250 sheets
Paper Output	250 sheets
Duplex Printing	Yes
Processor	533 MHz
Memory (Standard)	512 MB
Memory (Maximum)	1 GB
Monthly Duty Cycle	Up to 80, 000 pages
Type	Multifunction
Copy Speed	Up to 36 cpm black and color
Fax Resolution	300 x 300 dpi
Media Sizes	Letter, Legal, A4, A5, B5, Custom sizes
Connectivity	USB 2.0, Ethernet
Mobile Printing	Apple AirPrint
Operating System Compatibility	Windows, Mac, Linux
Dimensions (W x D x H)	500 mm
Weight	29.6 kg
Print Speed	Up to 36 ppm (Black) / Up to 36 ppm (Color)