Troubleshooting
265
Maintenance and Troubleshooting
7
The bobbin thread cannot be pulled up.
Needle is turned, bent or the point is dull. 36
Bobbin is set incorrectly. 40
Machine does not operate
All keys and buttons have been locked by .
18
Nothing appears in the LCD.
Main power switch is not turned on. 16
The plug of the power cord is not inserted into an
electrical outlet.
16
The LCD screen does not look very clear.
The brightness of the screen is not adjusted. 23
Nothing happens, even if the LCD display is touched.
The screen has been locked.
• Touch either of the following keys to unlock the
screen.
18
The LCD screen is fogged up.
Condensation has formed on the LCD screen.
• After a while, the cloudiness will disappear.
—
The dual purpose stylus cannot be operated.
Clean the light-emitting part of the dual purpose
stylus.
—
Replace the battery with a new one. 70
Embroidery unit does not operate.
Embroidery unit is not attached correctly. 126
Embroidery frame was attached before the unit
was initialized.
126
Pointer of the projector does not indicate the position
correctly.
With thick elastic fabric, the position will be
misaligned only at raised parts in the fabric.
139
With fabric having a very uneven surface, the
position is not correctly aligned.
• The pointer indication should be used only as a
reference.
—
Machine cannot connect to the wireless network.
The wireless network setting is not activated. 32
The security information (SSID/password
(network key)/authentication method) is incorrect.
• Reconfirm the SSID and security information
and re-enter the correct information as
necessary.
32
Symptom, Cause/solution
Reference
The wireless access point/router cannot be
detected.
• Make sure that the wireless access point/router
is powered on.
• Move your machine to an area where no items
can obstruct the wireless network signal, such
as metal doors or walls, or closer to the
wireless access point/router.
• Temporarily place your machine within about 1
m (3.3 feet) from the wireless access point
when you are configuring the wireless settings.
• If your wireless access point/router is using
MAC address filtering, confirm the MAC
address of this machine is allowed in the filter.
—
This machine does not support the authentication
or encryption method used by the wireless access
point/router.
271
Projection of the needle position by the projector is
misaligned, or the camera is misaligned.
Perform calibration. 257
Symptom, Cause/solution
Reference
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