Error Messages
269
Maintenance and Troubleshooting
7
When erroneous operations are performed,
messages and advice will be displayed on the
LCD. If an error message appears, refer to the
table below and take the appropriate action. If the
displayed message is not listed, follow the on-
screen instructions. If you touch [OK] or do the
operation correctly while the error message is
displayed, the message disappears. If the
problem persists, contact your authorized Brother
dealer or the nearest Brother authorized service
center.
Error Messages
No. Error messages, Cause/solution
1
Attach buttonhole foot “A+”. The built-in camera
detects buttonhole foot “A+” by the mark “A+”
and the three dots.
This message appears when start sewing buttonhole
stitches without attaching buttonhole foot “A+”.
2
Cannot change the configuration of the
characters.
This message is displayed when there are too many
characters and the curved character configuration is
impossible.
3
Cannot recognize the embroidery positioning
mark.
This message is displayed when the machine failed to
recognize the embroidery positioning mark.
• Confirm that the embroidery positioning mark is in the
selected area. Refer to steps
3 through 4 of “Using the
Embroidery Positioning Sticker” on page 159.
• Machine failed to recognize printed positioning mark.
Change the settings to print at actual size (no scaling),
and try printing the embroidery positioning mark again.
(page 176)
• Refer to “The machine does not detect the embroidery
positioning sticker.” of “While Operating” on page 266.
4
Change to a larger embroidery frame.
This message is displayed when the machine is in
embroidery mode and the selected pattern is too large to fit
in the attached embroidery frame.
This message may also appear while aligning an embroidery
pattern using the built-in camera and the repositioned
pattern does not fit in the attached embroidery frame.
5
Important Update Available. Update your machine
by downloading the update file from the
[Download the update program] in the “Machine
settings”.
There is a new update file on the server. Update the
machine. (page 259)
6
Includes a special pattern that cannot be saved to
external memory. Save the pattern in the
machine’s memory.
This message is displayed when you try to save a copyright
protected pattern to USB media or computer. According to
copyright laws, patterns that are illegal to reproduce or edit
cannot be saved to USB media or computer. If this message
displays, save the pattern in the machine’s memory.
7
Lower the presser foot lever.
This message is displayed when (Presser foot lifter
button) is pressed while the presser foot lever is raised and
the needle is lowered.
8
Not enough available memory to save the data.
Delete some patterns or use a different media.
This message is displayed when the memory is full and the
stitch pattern or embroidery pattern cannot be saved. To
save the stitch pattern, delete a previously saved stitch
pattern or embroidery pattern. (page 64, page 168)
9
Not enough available memory to save the data.
This message is displayed when either the maximum
number of patterns have been saved or the pattern you want
to save takes a lot of memory, and the machine cannot save
it. Either delete patterns from the machine’s memory or save
the pattern to USB media. (page 64, page 168)
10
OK to recall and resume previous memory?
This message appears if the machine is turned off while
embroidering, then turned on again. Touch [OK] to return the
machine to the condition (pattern position and number of
stitches) when it was turned off. (page 164)
11
OK to recall and resume previous memory? (My
Design Center)
This message is displayed when the machine is turned off
while a pattern is being edited in My Design Center, then
turned on again, and then My Design Center is started.
Touch [OK] to return to the screen before the machine was
turned off.
12
OK to separate the combined border pattern?
This message is displayed when rotating a combined border
pattern in the embroidery screen.
13
Pattern extends to the outside of embroidery
frame. Add no additional characters.
This message is displayed when the machine is in
embroidery mode, and the character pattern combination is
too large to fit in the embroidery frame.
14
Pattern extends to the outside of embroidery
frame. If you plan to add more patterns, rotate the
pattern combination.
This message is displayed when the machine is in
embroidery mode and the combined character pattern is too
large for the embroidery frame. You can rotate the pattern 90
degrees and continue combining characters.
15
Preventive maintenance is recommended.
This message is displayed when the machine needs to be
maintained.
Once this message appears, it is recommended to take your
machine to an authorized Brother dealer or the nearest
Brother authorized service center for a regular maintenance
check. Although this message will disappear and the
machine will continue to function once you touch [OK], the
message will display several more times until the
appropriate maintenance is performed.
16
Remove Dual Feed module from the machine.
This message appears when you try to start embroidering
with the dual feed foot attached to the machine. Remove the
dual feed foot before entering the embroidery mode.
17
Remove the embroidery frame and replace the
bobbin. Next, attach the frame and touch OK to
move it to the previous position.
This message is displayed when replacing the embroidering
bobbin thread. (page 162)
No. Error messages, Cause/solution
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