Troubleshooting
264
2 Cut the thread with scissors near the
pretension disk.
a Pretension disk
3 Push the bobbin winder switch to the
right, and then remove the bobbin from
the shaft and cut the thread leading to the
bobbin in order to be able to completely
remove the bobbin from shaft.
4 Hold the thread end with your left hand,
and wind off the thread clockwise from
under the bobbin winder seat with your
right hand as shown below.
Check the following possible problems before
requesting service. If the reference page is “*”,
contact your authorized Brother dealer or the
nearest Brother authorized service center.
Getting Ready
List of Symptoms
Symptom, Cause/solution
Reference
Cannot thread the needle.
Needle is not in the correct position.
• Press (Needle position button) to raise
the needle.
14
Needle is installed incorrectly. 36
Needle is turned, bent or the point is dull. 36
Upper threading is incorrect. 42
The needle threader hook is bent and does not
pass through the eye of the needle.
*
The needle threader lever cannot be moved or
returned to its original position.
*
A size 65/9 needle is being used.
• The needle is incompatible with the needle
threader. Manually pass the thread through the
eye of the needle.
42
Cannot lower the presser foot with the presser foot
lever.
Presser foot was raised using (Presser foot
lifter button).
• Press (Presser foot lifter button) to lower
the presser foot.
14
Bobbin thread does not wind neatly on the bobbin.
The thread is not passed through the bobbin
winding thread guide correctly.
37
Bobbin spins slowly. 37
The thread that was pulled out was not wound
onto the bobbin correctly.
37
The empty bobbin was not set on the pin properly. 37
While winding the bobbin, the bobbin thread was
wound below the bobbin winder seat.
You have not wound the bobbin thread properly
when you initially wound thread on the bobbin.
Ensure that the bobbin thread was properly set in
the guides.
37
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