Error Messages
270
18
Remove the embroidery positioning mark.
This message is displayed when the machine has
recognized the embroidery position mark. Remove the
embroidery positioning sticker and touch [OK] to continue.
To remove the embroidery positioning sticker more easily,
touch . (page 159)
19
The “Start/Stop” button does not operate with the
foot controller attached. Remove the foot
controller.
This message is displayed when the “Start/Stop” button is
pressed to sew utility stitches or character/decorative
stitches while the foot controller is connected.
20
The bobbin thread is almost empty.
This message is displayed when the bobbin thread is
running out. Although a few stitches can be sewn when the
“Start/Stop” button is pressed, replace with a wound bobbin
immediately. (page 40)
21
The bobbin thread is almost empty.
* Use the “Reinforcement Stitch” button to sew a
single stitch repeatedly and tie off the stitching.
* Use the move frame key to move the embroidery
carriage so the embroidery frame can be removed
or installed. Afterward, the carriage moves back
to its previous position.
This message is displayed when the bobbin thread is
running out. Although a few stitches can be sewn when the
“Start/Stop” button is pressed, replace with a wound bobbin
immediately. (page 162)
22
The bobbin winder safety device has activated. Is
the thread tangled?
This message is displayed when the bobbin is being wound,
and the motor locks because the thread is tangled, etc.
23
The pattern extends out of the pattern area.
Change position of the pattern and scan the new
area.
This message appears when the built-in camera is being
used to align the embroidery position, but the embroidery
positioning sticker is too near an edge or the pattern extends
from the embroidery frame.
Rehoop the fabric so that the pattern is within the
embroidery field, and then try aligning the position again.
24
The pockets are full.
This message is displayed when no more settings for utility
stitches can be saved. In this case, erase settings that have
previously been saved in order to save the new settings.
(page 63)
25
The safety device has been activated. Is the
thread tangled? Is the needle bent?
This message is displayed when the motor locks due to
tangled thread or for other reasons related to thread delivery.
26
This file cannot be used.
This message appears if the file size or format is
incompatible with this machine. Confirm the file size and
format. (page 271)
27
This file exceeds the data capacity and cannot be
used. Use a suitable size file.
This message is displayed if file dimension is incompatible
with machine. Confirm the file dimension and format.
(page 271)
No. Error messages, Cause/solution
28
This key cannot be used at this time.
This message is displayed when you touch [Sewing Guide]
in the screen other than the utility stitch, or touch [Pattern
Explanation] in the screen other than the utility stitch or
character/decorative stitch.
29
This pattern cannot be used.
This message appears when you try to retrieve a pattern
that cannot be used with this machine, such as when the
data is corrupted.
30
This USB media cannot be used.
This message is displayed when you try to use incompatible
media. Use another USB media. For compatible USB media,
refer to “Specifications” on page 271.
31
Turn off the machine before attaching or
removing the needle plate.
This message is displayed when you try to sew with a stitch
other than a middle needle position stitch while the straight
stitch needle plate is installed.
This message may also appear when the needle plate is
removed with the machine on or when the machine is turned
on and embroidery mode is selected.
32
Update failed. Please download and install the
update program again.
Refer to “Updating Your Machine’s Software” on page 258.
33
Update failed. Please try again installing the
update program.
* If the problem persists, please redownload and
install the program.
Refer to “Updating Your Machine’s Software” on page 258.
34
USB media error
This message is displayed when an error occurs with the
USB media. Use another USB media. For compatible USB
media, refer to “Specifications” on page 271.
35
When the speed controller is set to control the
zigzag stitch width, the “Start/Stop” button does
not operate.
This message is displayed when the speed control slide is
set to control the stitch width, and the “Start/ Stop” button is
pressed. Set [Width Control] to off in the settings screen to
use the “Start/Stop” button (page 22), or use the foot
controller to operate the machine (page 73).
36
F**
If error message [F**] appears in the LCD while the machine
is being used, the machine may be malfunctioning. Contact
your authorized Brother dealer or the nearest Brother
authorized service center.
No. Error messages, Cause/solution
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