Troubleshooting
268
After Sewing/Embroidering
Symptom, Cause/solution
Reference
Thread tension is incorrect.
Upper threading is incorrect. 42
Bobbin is set incorrectly. 40
Using improper needle or thread for the selected
fabric.
34
Presser foot holder is not attached correctly. 48
Thread tension is set incorrectly. 62, 165
Bobbin thread is incorrectly wound. 37
Needle is turned, bent or the point is dull. 36
A bobbin designed specifically for this machine is
not being used.
37
Character or decorative stitch patterns are
misaligned.
Stitch pattern adjustment settings were set
incorrectly.
105
Stitch pattern does not turn out.
Wrong presser foot was used. 273
Did not use a stabilizer material on thin fabrics or
stretch fabrics.
80
Thread tension is set incorrectly. 62, 165
Fabric was pulled, pushed or fed at an angle while
it was being sewn.
• Sew while guiding the fabric with your hands so
that the fabric is fed in a straight line.
51
The thread is tangled, for example, in the bobbin
case.
261
The pattern is not embroidered correctly.
Thread is twisted. —
Thread tension is set incorrectly. 62, 165
Fabric was not inserted into the embroidery frame
correctly (fabric was loose, etc.).
130
Stabilizing material was not attached.
• Always use stabilizing material, especially with
stretch fabrics, lightweight fabrics, fabrics with a
coarse weave, or fabrics that often cause
pattern shrinkage. See your authorized Brother
dealer for the proper stabilizer.
127
There was an object placed near the machine,
and the carriage or embroidery frame hit the
object during embroidering.
126
The embroidery foot catches on seams or the
fabric.
• Increase the setting specified for [Embroidery
Foot Height].
25
Fabric outside the embroidery frame edges
interferes with the machine, so the embroidery
unit cannot move.
• Reinsert the fabric in the embroidery frame so
that the excess fabric is away from the
machine, and rotate the pattern 180 degrees.
130
Fabric is too heavy, so the embroidery unit cannot
move freely.
• Place a large thick book or similar object near
the embroidery unit to lightly lift the heavy side
and keep it level. Ensure that this object will not
interfere with the movement of the embroidery
unit or embroidery frame.
—
Fabric is hanging off the table.
• If the fabric is hanging off the table during
embroidery, the embroidery unit will not move
freely. Place the fabric so that it does not hang
off the table or hold the fabric to keep it from
dragging.
132
Fabric is snagged or caught on something.
• Stop the machine and place the fabric so that it
does not get caught or snagged.
—
Embroidery frame was removed during
embroidering (for example, to reset the bobbin).
The embroidery foot was bumped or moved while
removing or attaching the embroidery frame, or
the embroidery unit was moved.
162
Stabilizer is incorrectly attached, for example, it is
smaller than the embroidery frame.
127
When restarting embroidering, for example, after
the thread breaks, it may not be possible to
continue embroidering, depending on the pattern.
• Press (Reinforcement stitch button) to
sew reinforcement stitches at the beginning of
sewing, and then restart embroidering.
163
Loops appear on the surface of the fabric when
embroidering.
The thread tension is incorrectly set. 165
The tension of the upper thread is incorrectly set
for the combination of the fabric, thread and
pattern being used.
• Use the embroidery needle plate cover.
133
The combination of the bobbin case and bobbin
thread is incorrect.
132
Symptom, Cause/solution
Reference
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