48 Upgrade and Maintenance Manual CX2550/60/70 M4
Basic hardware procedures
Ê When using ServerView Operations Manager to toggle the ID indicator,
choose Single System View and press the Locate button.
Ê Remember to switch off the ID indicator after the maintenance task has been
concluded successfully.
4.1.2 Determining the error class
The Local Service Concept (LSC) allows you to identify defective server
components. Failure events are assigned to one of two error classes:
– Customer Self Service (CSS) error events that may be resolved by
operating personnel
– Global Error events that need to be resolved by maintenance personnel
Global Error and CSS LEDs (see section "Controls and indicators on the server
node" on page 448) indicate, if the defective component is a customer
replaceable unit or if maintenance personnel needs to be dispatched to replace
the part.
I The indicators also light up in standby mode and after a server restart
due to a power failure.
4.1.2.1 Customer Self Service (CSS) indicator
Ê Check the CSS indicator on the front panel of the server enclosure or I/O
panel on the server (see section "Controls and indicators on the server
node" on page 448).
Ê For further diagnostics, proceed as follows:
– Hardware errors:
Check the System Event Log (SEL), see "Upgrade and Maintenance
Manual" of the related server node.
– Software/agent related errors:
Check the ServerView System Monitor, available on Windows or Linux
based servers with ServerView agents installed.
I For further information, see "ServerView System Monitor" user
guide.
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