Diagnostic information 2-37
7462
241.01 Pick motor control
failure.
Media tray 1
The pick motor does not reach
the proper operating speed at
the specified time.
1. Remove all media present
in media path.
2. Ensure media tray is not
overfilled.
3. Check all connections on
the pick arm assembly.
4. Check all connections on
the system card assembly.
5. Replace the pick arm
assembly if problem
remains. Go to “Pick arm
assembly removal” on
page 4-28.
6. Replace system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-47.
241.06 Sensor (input) late
jam
Source = Tray 1 or
MPF
The media is late reaching the
sensor (input) within the
specified time.
Go to sensor (input) late jam
service check.
See “Sensor (input) late jam
service check.” on
page 2-128.
241.07 Pick motor load error
Source = Media tray 1
The pick motor has failed or
caused high mechanical load
due to paper jam or bind.
1. Remove all media present
in media path.
2. Ensure media tray is not
overfilled.
3. Check, clean or replace the
pick rolls for wear and
excess contamination. Go
to “Pick roll assembly
removal” on page 4-30.
4. Check all connections on
the pick arm assembly.
5. Check all connections on
the system card assembly.
6. Replace the pick arm
assembly if problem
remains. Go to “Pick arm
assembly removal” on
page 4-28.
7. Replace system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-47.
Error
code or
message
Error contents Description/Action Possible repair actions
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