Error Codes
D0C5/D0C6/D0C4/D0AP FAX UNIT 26 SM
Code Meaning Suggested Cause/Action
• Defective remote terminal.
6-21 V.21 flag detected during high speed
modem communication
• The other terminal may be defective or
incompatible.
6-22 The machine resets the sequence
because of an abnormal handshake
in the V.34 control channel
• Check for line noise.
• If the same error occurs frequently, replace
the FCU.
• Defective remote terminal.
6-99 V.21 signal not stopped within 6 s
• Replace the FCU.
9-30 HDD write error
• Check the connection of the HDD.
• If the problem persists, replace the HDD
and/or harness.
9-31 HDD control error
9-32 HDD read error
9-33 HDD fatal error
13-17 SIP user name registration error
• Double registration of the SIP user name.
• Capacity for user-name registration in the SIP
server is not sufficient.
13-18 SIP server access error
• Incorrect initial setting for the SIP server.
• Defective SIP server.
13-24 SIP authentication error
• Registered password in the device does not
match the password in the SIP server.
13-25 Network I/F setting error
• IPV4 is not active in the active protocol
setting.
• IP address of the device is not registered.
13-26 Network I/F setting error at power on
• Active protocol setting does not match the I/F
setting for SIP server.
• IP address of the device is not registered.
13-27 IP address setting error
• IP address of the device is not registered.
14-00 SMTP Send Error
• Error occurred during sending to the SMTP
server. Occurs for any error other than 14-01
to 16. For example, the mail address of the
system administrator is not registered.
14-01 SMTP Connection Failed
• Failed to connect to the SMTP server
(timeout) because the server could not be
found.
• The PC is not ready to transfer files.
• SMTP server not functioning correctly.
• The DNS IP address is not registered.
• Network not operating correctly.
• Destination folder selection not correct.
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