2-32 Service Manual
7462
237.07 Paper jam around
external duplex
Source = External
duplex.
Page may be jammed in
external duplex area.
1. Remove all media present
in media path.
2. Check media for proper
installation.
3. Check for obstructions in
media path.
4. Ensure the external duplex
assembly is properly
installed.
5. Ensure the rear door of the
external duplex is fully
closed.
6. Ensure the external duplex
tray is fully closed.
7. Ensure the media tray 1 is
fully closed.
8. Check the lower option
drive (PTO) assembly for
damage.
9. Check all connections on
the external duplex
assembly.
10.Replace the external
duplex assembly if problem
remains.
238.00 External duplex
sensor static jam
Source = External
duplex
Media remains on a sensor
within the external duplex
assembly during the warm up
sequence.
1. Remove all media present
in media path.
2. Replace the external
duplex assembly if problem
remains.
238.01 Sensor (duplex input)
static jam
Source = External
duplex
Media remains on the sensor
(duplex input) during the warm
up sequence.
Go to sensor (duplex input)
static jam service check.
See “Sensor (duplex input)
lingering jam service check.”
on page 2-140.
238.02 Sensor (duplex exit)
static jam
Source = External
duplex
Media remains on the sensor
(duplex exit) during the warm
up sequence.
1. Remove all media present
in media path.
2. Go to sensor (duplex exit)
service check. See
“Sensor (duplex exit)
service check (external
duplex only)” on
page 2-110.
3. Replace the external
duplex assembly if problem
remains.
238.03 Sensor (duplex input)
static jam
Sensor (duplex exit)
static jam
Source = External
duplex
Media remains on the sensor
(duplex input) and the sensor
(duplex exit) during the warm
up sequence.
Go to sensor (duplex input)
static jam service check.
See “Sensor (duplex input)
lingering jam service check.”
on page 2-140.
Error
code or
message
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