R&S SMA100B - Contacting Customer Support

Troubleshooting and notifications
R&S
®
SMA100B
758User Manual 1178.3834.02 ─ 09
Enter the support filename, for example RSSupport_DeviceInfo.
The error information and further required data are collected automatically.
The support file RSSupport_DeviceInfo.tar.gz is created and stored in the /
usb directory.
Collect the error information and attach it to an email in which you describe the
problem. Send the email to the customer support address as listed on the Internet
(www.rohde-schwarz.com/support).
To remove sensitive data
► For information on how to handle or remove the sensitive data from your instru-
ment, refer to the description "R&S SMA100B Instrument Security Procedures".
Packing and transporting the instrument
► If the instrument has to be transported or shipped, see Chapter 16, "Transporting",
on page 760.
15.9 Contacting customer support
Technical support – where and when you need it
For quick, expert help with any Rohde & Schwarz product, contact our customer sup-
port center. A team of highly qualified engineers provides support and works with you
to find a solution to your query on any aspect of the operation, programming or applica-
tions of Rohde & Schwarz products.
Contact information
Contact our customer support center at www.rohde-schwarz.com/support, or follow this
QR code:
Contacting customer support