R&S SMA100B - Collecting Information for Technical Support; How to Request the Data Sheet

Troubleshooting and notifications
R&S
®
SMA100B
757User Manual 1178.3834.02 ─ 09
Proceed the same way to get information for instance on general or baseband hard-
ware modules, or on the operating times of the R&S SMA100B in the corresponding
tab.
15.7.4 How to request the data sheet
You can access data sheet-related information vie the LXI web browser, see Chap-
ter 13.6.2.3, "Datasheet", on page 414.
15.8 Collecting information for technical support
If you encounter problems that you cannot solve yourself, contact your
Rohde & Schwarz support center at www.rohde-schwarz.com/support. Our support
center staff is optimally trained to assist you in solving problems.
The support center finds solutions more quickly and efficiently if you provide them with
information on the instrument and an error description.
●
The following dialog boxes in the "Setup > Instrument Assembly" menu provide
useful information:
– Hardware Configuration: hardware assemblies
– Software and Options: the status of all software and hardware options instal-
led on your instrument
●
System Messages: displayed in the "Info" line and provide information on any
errors that have occurred
●
Support file: a special file (*.tar.gz file) with important support information that
can be created automatically.
The support *.tar.gz file has a user-definable name and contains the following
files and information:
– SgErrors.txt: chronological record of errors
– SystemRestaurationSMAB.savrcltxt: instrument settings at the last cor-
rect shutdown of the instrument
– UndoHistSuppInfo.xml: list of the last user interactions
– DeviceFootprint_<SerialNumber>_<Date>_<Time>.xml: service-rela-
ted information on the instrument's configuration.
– crashlog.txt, coredump: Postmortem debug info
– Several files with information on the last performed adjustment and self-test.
See also the description of error messages Chapter 15.1, "Notifications", on page 746.
To collect error information in a support file
1. Connect a USB device to the R&S SMA100B.
2. Select "System Config > Setup > Maintenance > Create R&S Support Information".
3. In the "Create R&S Support Information" dialog, navigate to the /usb directory.
Collecting information for technical support