Obtaining Technical Assistance
Obtaining Technical Assistance
Product Maintenance Agreements and other customer assistance agreements are
available for ADVA Optical Networking products through your ADVA Optical Networking
distribution channel. Our service options include:
l 24 x7 telephone support
l Web-based support tools
l On-site support
l Technical training, both on-site and at ADVA facilities in Germany and the USA
l Expedited repair service
l Extended hardware warranty service
Customer Portal
The customer portal allows you to:
l Access company information and resources 24 x 7
l Find information tailored for you (networking solutions, services, and programs)
l Resolve technical issues by using online support services
l Download and test software packages
l Order ADVA Optical Networking training materials
Access portal.advaoptical.com
Questions customer-portal-admin@advaoptical.com
Technical Services
Technical services are available to customers who need technical assistance with an
ADVA Optical Networking product that is under warranty or covered by a maintenance
contract.
Online contact.advaoptical.com
Email support@advaoptical.com
Contact ADVA Optical Networking
ADVA Optical Networking Europe, Middle East and Africa
Martinsried/Munich, Germany
+49 (0)89 89 06 65 0
ADVA Optical Networking America
Norcross, GA, USA
+1 687 728 8600
18 FSP3000 C Hardware Guide - R1.1 - Issue:A (12/09/2016)
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