Adva FSP 3000 - Returning Equipment; Overview; Required Tools and Equipment

Overview
Chapter 37
Returning Equipment
Overview 307
Required Tools and Equipment 307
Obtaining an ADVA Optical Networking RMA Number 308
Returning FSP 3000 C Hardware 309
Overview
Prior to sending any damaged or defective hardware in for manufacturer repair or
replacement, an RMA number must be obtained from ADVA Optical Networking. This
number is confirmation that the defective hardware can be returned for repair. Shipments
received by ADVA Optical Networking without an RMA number will not be processed and
will be returned to the sender at its expense. For each shipment an RMA number is
required.
l Replacing Infrastructure Modules
l Replacing Traffic Modules and Pluggable Transceivers
l Installation Safety Guidelines and Warnings
l Maintenance and Operational Safety Guidelines and Warnings
Required Tools and Equipment
l Computer with access to the Internet
l Printer
l Information for the Repair and Return Request-Form (RRF)
o
Your company name and the correct address, contact person, phone number, fax
number, and E-mail address
o
Item number and serial number of the unit to be repaired
o
Description of the problem with the damaged or faulty unit
FSP3000 C Hardware Guide - R1.1 - Issue:A (12/09/2016) 307