Juniper MX480 - Packing and Returning Components; Contacting Customer Support to Obtain Return Material Authorization

CHAPTER 33
Packing and Returning Components
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Contacting Customer Support to Obtain Return Material Authorization on page 473
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Guidelines for Packing Hardware Components for Shipment on page 474
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Returning a Hardware Component to Juniper Networks, Inc. on page 474
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Packing the MX480 Router for Shipment on page 475
Contacting Customer Support to Obtain Return Material Authorization
If you are returning a device or hardware component to Juniper Networks for repair or
replacement,obtain a ReturnMaterial Authorization(RMA) number from Juniper Networks
Technical Assistance Center (JTAC).
After locating the serial number of the device or hardware component you want to return,
open a Case with Juniper Networks Technical Assistance Center (JTAC) on the Web or
by telephone.
Before you request an RMA number from JTAC, be prepared to provide the following
information:
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Your existing case number, if you have one
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Serial number of the component
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Your name, organization name, telephone number, fax number, and shipping address
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Details of the failure or problem
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Type of activity being performed on the device when the problem occurred
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Configuration data displayed by one or more show commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
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Case Manager at CSC: http://www.juniper.net/cm/
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Telephone: +1-888-314-JTAC1-888-314-5822, toll free in U.S., Canada, and Mexico
NOTE: For international or direct-dial options in countries without toll free
numbers, see http://www.juniper.net/support/requesting-support.html.
473Copyright © 2017, Juniper Networks, Inc.