If you are contacting JTAC by telephone, enter your 12-digit case number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next
available support engineer.
The support representative validates your request and issues an RMA number for return
of the component.
Related
Documentation
Prevention of Electrostatic Discharge Damage on page 506•
Guidelines for Packing Hardware Components for Shipment
To pack and ship individual components:
•
When you return components, make sure they are adequately protected with packing
materials and packed so that the pieces are prevented from moving around inside the
carton.
•
Use the original shipping materials if they are available.
•
Place individual components in antistatic bags.
•
Write the RMA number on the exterior of the box to ensure proper tracking.
CAUTION: Do not stack any of the hardware components.
Related
Documentation
Returning a Hardware Component to Juniper Networks, Inc. on page 474•
• Contacting Customer Support on page 457
Returning a Hardware Component to Juniper Networks, Inc.
In the event of a hardware failure, please contact Juniper Networks, Inc. to obtain a Return
Material Authorization (RMA) number. This number is used to track the returned material
at the factory and to return repaired or new components to the customer as needed.
NOTE: Do not return any component to Juniper Networks, Inc. unless you
have first obtained an RMA number. Juniper Networks, Inc. reserves the right
torefuse shipments that do not havean RMA. Refusedshipments are returned
to the customer by collect freight.
For more information about return and repair policies, see the customer support Web
page at http://www.juniper.net/support/guidelines.html.
For product problems or technical support issues, contact the Juniper Networks Technical
Assistance Center (JTAC) by using the Case Manager link at
Copyright © 2017, Juniper Networks, Inc.474
MX480 3D Universal Edge Router Hardware Guide
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