FAQ
182 Manual m600 basic 2.6_01
18
The label is not
printed.
The cartridge is empty. Replace the cartridge with a new
one. Do not forget to reset the ink
level in the "Change cartridge"
menu to 100 %.
The protective tape on the nozzle
rows on the cartridge was not re-
moved.
The nozzle rows on new cartridges
are protected by a protective
tape. If you forget to remove this
protective tape the cartridge will
not be ready for printing. Please
check whether the protective tape
has been removed.
If the printer is not used for a
while it is possible that one or
more of the nozzles can dry out
(the open time is dependent on
the type of ink, the ambient tem-
perature and the air humidity).
Remove the cartridge and clean
the nozzles. It is recommended
that you use a microfiber cloth to
clean them. For optimum cleaning
results, dampen the cloth slightly
with distilled water.
The cartridge was not inserted
correctly.
Remove the cartridge from the
print head and insert it correctly.
The contacts on the cartridge may
be soiled.
Please clean the contacts with a
dry microfiber cloth.
Printing is triggered by an exter-
nal sensor. This has been correct-
ly connected to the I/O port at the
back of the m600 basic but has
not been correctly parameterized
in the "External inputs" menu of
the m600 basic.
The sensor setting may not
correspond to the external input
in the "I/O" menu.
Verify the settings in the menu
"I/O" of the m600 basic Chapter
6.2.2.
Printing is triggered by an exter-
nal sensor. However, it has not
been connected to the I/O port at
the back of the m600 basic.
Connect the sensor to the 24 V
port, see Chapter 4.2.2!
The bitmap is not
printed
The bitmap files are not saved on
the flash disk of the m600 basic.
Transfer the bitmaps via USB stick
to the m600 flash disc, see Chap-
ter 13.1 and Chapter 13.1.1!
Changes made to
the label are not
printed
The changes have not been
loaded.
Reload the changed label and
press the Start button again.
You may have made changes to
the label and switched the m600
basic off and then on again with-
out having saved the changes.
All changes have to be saved be-
fore you switch the printer off,
otherwise the changes will be lost.
Shadow print The print direction has been in-
correctly set in the system set-
tings.
Change the print direction for the
print head concerned in the sys-
tem settings.
The set pulse count per m is in-
correct.
Adjust the pulses per meter in the
system settings to the shaft
encoder and/or the drive disc.
Please also observe the
specifications in the Chapter
6.2.1.
The shaft encoder drive disc slips.
The speed is not measured cor-
rectly.
Make sure that the drive disc is
firmly pressed onto the product
conveyor belt. If the pressing
pressure on the belt is excessive,
however, this may destroy the
shaft encoder bearings.
Fault Cause Solution
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