1010 Matrix ETERNITY NE System Manual
Preset Call Forward
SARVAM UCS supports the Preset Call Forward. This feature is useful when Call Forward is not set by users, as
their calls will automatically be forwarded to the selected destination. This feature is independent of the Class of
Service assigned to the extension users.
Preset Call Forward options can be configured for each time zone by the SE only. The calls will be forwarded to the
selected destination—Voicemail, Extension (SLT, SIP) or Department Group as per the Preset Call Forward type
selected.
If users set Call Forward from their extensions, it will have a priority over Preset Call Forward. When the users
cancel Call Forward from their extensions, the Preset Call Forward will be applicable automatically.
The Preset Call Forward feature of SARVAM UCS offers the following forwarding options:
• When Busy - calls are forwarded to the selected destination when the called party's phone is busy.
• When No Reply - calls are forwarded to the selected destination when the called party does not answer
the phone before the expiry of Call Forward No-Reply Timer.
• When Busy or No Reply - calls are forwarded to the selected destination when the called party's phone is
either busy or does not reply.
How it works
A has set Preset Call Forward When No Reply to the Voicemail.
• The system will wait for the Call Forward No-Reply Timer to expire and then forward all incoming calls to
A’s Voicemail.
A has set Preset Call Forward When Busy to B’s extension.
• The system will forward the A’s calls to B on detecting Busy signal from A.
B has set Preset Call Forward-No Reply on A and A belongs to a Department Group.
• The Preset Call Forward request will be served and the call will land on A after expiry of No-Reply Timer.
If the Ignore call forward set by member extension, when call is routed on Routing/Dept. Group
option is enabled in System Parameters, then Preset Call Forward request will not be served. See “System
Parameters” for more information.
A has set Preset Call Forward to Department Group.
• The system forwards the call for A to the Department Group. The free member in the group answers the
call.
A has set Preset Call Forward When Busy or No Reply to the Voicemail.
• Whenever there is a call for A, if the system does not detect a busy signal from A, it waits for the Call
Forward No-Reply timer to expire.
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