Matrix ETERNITY NE System Manual 901
Forced Call Disconnection
Forced Call Disconnection enables extension users to disconnect a busy extension or a trunk at will, and free the
system resources (access to extension and trunk) for themselves.
How it works
Forced Call Disconnection of an Extension:
• A, B and C are extensions.
• A and B are in speech.
• C calls B and finds it busy.
• C uses Forced Call Disconnection by dialing the feature command.
• C gets confirmation tone, while A and B get error tone.
Forced Call Disconnection of a Trunk:
• A and B are extensions. C is the external party.
• A is in speech with C on Trunk 1.
• B grabs Trunk 1 using Selective Port Access, but gets busy tone.
• B uses Forced Call Disconnection by dialing the feature command.
• B gets confirmation tone. A gets disconnected and gets error tone.
• B must grab Trunk 1 again to get the dial tone of the network.
To be able to use Forced Call Disconnection, the extension user must have a higher “Priority” than the
extension user whom he/she tries to forcibly disconnect.
To be able to use Forced Call Disconnection on a busy trunk, the extension user must have grabbed that
trunk using “Selective Port Access”. If the extension user has grabbed the trunk using a Trunk Access
Code, the feature code to dial Forced Call Disconnection will not work.
Forced Call Disconnection is not supported on SIP Trunks.
You are advised to restrict access to this feature only to important extension users. Extension Users who
are allowed this feature are advised to use it judiciously.
How to configure
To be able to use Forced Call Disconnection, extension users must have:
• Forced Release feature enabled in their “Class of Service (CoS)” for the Day and Night/Break time, as
required.
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