Matrix Telecom ETERNITY NE - Configuring Voice Mail System

Matrix ETERNITY NE System Manual 389
CHAPTER 6 Configuring Voice Mail
System
Before you begin configuration of the VMS related parameters, consider the following points:
• SARVAM UCS offers a Voice Mail System (VMS) with VMS Auto Attendant features. The VMS is supplied
with a Pen Drive (factory-fitted). To use Voice Mail System, you must purchase and activate the VMS
license. Refer to “License Management”.
• The number of VMS channels will be considered as the maximum channels available for reservation for
Voice Mail Auto-Attendant parameter.
• The channel reserved for Voice Mail Auto-Attendant configuration will not be changed if the number of
channels configured in Channel Reserved for Voice Mail Auto Attendant parameter is increased.
• The channels reserved for Voice Mail Auto-Attendant configuration will be changed to the number of
VMS channels if the number of VMS channels available are less than the number of channels
configured in Channel Reserved for Voice Mail Auto Attendant parameter. To know more, refer
“Configuring VMS General Parameters”.
• Decide which extension users are to be provided Voice Mail. Make a list of these extensions by their port
type and port number access codes. Configure the VMS parameters for these extensions. Refer to
“Extension Voice Mail Settings”.
• If you intend to use the VMS Auto Attendant on trunks,
• make a list of the trunks by their port type (CO, Mobile, SIP) and port number.
• configure welcome and greeting messages. You may record custom welcome messages that meet
your requirements. Refer to “Voice Mail Auto Attendant Menu”.
• configure Voice Mail Auto Attendant (VMAA) Menu for the day, break and night for the desired trunk
ports on which you want to use the VMS Auto Attendant. Refer to “Voice Mail Auto Attendant Menu”.
• assign the desired Voice Mail Auto Attendant (VMAA) Menu to the trunks. Refer to “CO Trunks”, “SIP
Trunks”, “Mobile Trunks”.
• The prompts used to route the call using the Voice Mail Auto Attendant can be customized as per your
requirement. Refer to “Prompts Management”.
To configure Voice Mail Settings,
• Login as System Engineer.