998 Matrix ETERNITY NE System Manual
PIN Dialing
PIN is a unique four digit code with an associated Class of Service and Toll Control, which can be assigned to the
extension user.
PIN Dialing allows an extension user to make outgoing calls from any extension according to the toll control
assigned to his/her PIN. PIN Dialing must be enabled in the Class of Service of the extension from where the
outgoing call using PIN is to be made. SARVAM UCS supports maximum 50 PINs for each type of toll control.
Calls made using PIN can be logged in SARVAM UCS and you can print the report online or later as and when
required.
How it works
Let us understand how this feature works with the help of an example.
User A is denied dialing of international numbers from his/her extension but has PIN Dialing enabled in his/her
CoS. A is assigned a PIN 1234 with toll control level as international call. Now, User A can make international calls
in two ways:
1. User A must dial the feature access code to access PIN Dialing i.e. *2 followed by his/her PIN. As soon as
SARVAM UCS detects a valid feature access code and PIN, it gives dial tone to A. Now, user A can dial
the desired international number.
2. User A can directly dial an international number from any extension that has PIN Dialing enabled in its
CoS. SARVAM UCS will prompt A to dial his/her PIN either by playing feature tone or a voice message.
Voice message will be played, if recorded. See “Voice Message Applications” for more details. As soon as
s/he dials a valid PIN, SARVAM UCS will dial out the number.
This method of calling is useful while making calls through Open SIP Phones, as it prevents the PIN from
being stored in the call logs of the phone.
• You cannot Redial or set Auto Redial for the numbers dialed out using PIN.
• While dialing the access code and PIN from the desired extension, the Extension - Inter Digit Wait
Timer (sec) will be applicable. To know more, refer to “System Timers and Counts”.
How to Configure
To be able to use this feature,
• Make sure, PIN Dialing is enabled in the Class of Service (CoS) of the Extensions from where you want to
make outgoing calls using PIN. For instructions, see “Class of Service (CoS)”.
• Make sure, LCR is enabled on the Trunks assigned to the Extensions from where you want to make
outgoing calls using PIN. For instructions, see Select Trunks for Outgoing Calls in the “SLT Extensions”
and “SIP Extensions” under Basic Settings.
• If you want to log outgoing calls made using PIN, make sure the Store Outgoing Calls parameter is
enabled on the desired extensions. For instructions, see SMDR Storage in the “SLT Extensions” and “SIP
Extensions” under Basic Settings.
• Configure the PIN table for each type of Toll Control level from the SA Mode.
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