Matrix Telecom ETERNITY NE - Hotline

914 Matrix ETERNITY NE System Manual
Hotline
The Hotline feature connects the extension user immediately to a particular number or trunk, whenever the
extension user goes OFF-Hook.
You can set Hotline to connect immediately to another extension, to a Department Group, to an external number or
to an outgoing trunk.
Hotline set for external numbers and outgoing trunks is referred to as Hot Outward Dialing.
SARVAM UCS offers two types of Hotline/Hot Outward Dialing:
• Immediate: As soon as the extension user goes Off-Hook, the user gets connected to the desired hotline
extension number, department group, external number or outgoing trunk. For this the Hotline Timer must
be set to ‘00’ seconds (default: 3 seconds).
• Delayed: When the extension user goes Off-Hook, the system plays Dial Tone to the extension user and
waits for the Hotline Timer (default: 3 seconds). On the expiry of this timer, it connects the extension user
to the desired hotline extension number, department group, external number or outgoing trunk.
How it works
• Hotline/Hot Outward Dialing can be set from a SLT or an Extended IP Phone, if the extension has Hotline
in its Class of Service.
• To be able to use Hotline/Hot Outward Dialing, extension users must do the following:
• Select the type of Hotline they want to set on their extension; whether to an internal Extension Number,
a Department Group, External Number or Outgoing Trunk.
• Configure the Hotline Timer. For Immediate Hotline, extension users must set the Hotline Timer to ‘00’
seconds. For Delayed Hotline, extension users can set the Timer as per their requirement.
• Here is an example of how Hotline works:
A frequently dials the number of B. So, A sets Hotline for B’s number and also sets the Hotline Timer to 5
seconds (Delayed Hotline).
• A goes Off-Hook.
• SARVAM UCS plays dial tone and waits for 5 seconds.
• If A dials a number within the Hotline Timer, SARVAM UCS outdials the number dialed by A.
• If A does not dial any digit within this time, SARVAM UCS dials B’s number.
• A gets connected to B.
If ‘Dial Tone’ timer of the system is less than Hotline Timer, the Hotline Timer will override the ‘Dial Tone’
timer. To know more about these timers, see “System Timers and Counts”.
• If A had set the Hotline Timer to ‘00’ seconds (Immediate Hotline), A would be connected to B as soon
as A goes Off-Hook.
• If A sets delayed Hot Outward Dialing for a Trunk or an External Number, the system will play dial tone
to A and wait for the duration of the Hotline Timer for A to dial digits. If A does not dial any digits within
this timer, the system connects A to the Trunk/External Number.