840 Matrix ETERNITY NE System Manual
Emergency Conference
Emergency Conference enables you to establish a Conference between a pre-defined group of extensions using a
feature access code. Make sure, Emergency Conference is enabled in the Class of Service assigned to your
extension.
This feature can be used to call and consult a group of people in emergency situations.
SARVAM UCS supports up to 6 parties in an Emergency conference. You can merge up to two Emergency
Conferences with 3 members in each conference.
For more details, see “Conference-3 Party” and “Conference-Multiparty”.
How it works
For this feature to work, you must do the following:
• First decide the key persons in the organization who should be parties to the Emergency Conference.
• Form a Department Group with the extensions of these key persons as members. A single Department
Group can have up to 32 extensions. However, for Emergency Conference you can make a Department
Group with five members only.
For more information on forming Department Groups, see the topic “Department Call”.
For example, you have formed a Department Group for Emergency Conference, with the extensions A, B and C as
members. The Access Code assigned to the Department Group is 391. A is the initiator of the conference as
Emergency Conference is enabled in the Class of Service assigned to his/her extension.
Another Emergency Conference is established among the members of Department Group 392. This Department
Group has extensions X, Y and Z as members. X is the initiator of the conference as Emergency Conference is
enabled in the Class of Service assigned to his/her extension.
Now, extension A wants to initiate an Emergency Conference.
This is how the feature will work:
Initiating an Emergency Conference
• A dials the feature access code for Emergency Conference, followed by access code of the Department
Group (391).
• All extensions in the Department Group (extensions B and C) which are free will start ringing. The system
will play Emergency Conference ring (default: Triple Ring) on the Extensions. Extension that is busy will
not be included in the call.
If there are Extended IP Phone extensions in the group, and these phones have a Call Appearance free,
the system will ring these extensions on the free Call Appearance, but will not wait for the extensions to
become free.
• Extension B goes Off-Hook to answer the call first. B gets connected to the initiator of the conference,
extension A.
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