844 Matrix ETERNITY NE System Manual
Emergency Detection and Reporting
When an emergency call is made from an extension, the system dials out the number using any of the free trunks
selected for routing Emergency Numbers. Since the number is dialed out by the System, the Emergency Service
that attends the call will be able to locate the System, but not the extension that made the call.
Similarly, the Operator too has no way of knowing which extension made the call, thus, making it difficult to quickly
reach and provide help to the extension that made the emergency call.
With the Emergency Detection and Reporting feature, the Operator can know from which extension the emergency
call is being made. Whenever an Emergency call is made by an extension user, the system detects and reports it to
the Operator extension or the selected Emergency Reporting Group.
The system provides you an option to select the landing destination for reporting calls. You can:
• select the Operator as the landing destination
• define a separate Emergency Reporting Group
How it works
When an extension of SARVAM UCS makes an emergency call,
• The system hunts for the outgoing trunks selected for routing emergency numbers, and dials out the
number from a free trunk.
• Simultaneously, the system informs the Emergency Reporting Group/Operator that an extension has
dialed an emergency number, by ringing on the Emergency Reporting Group/Operator extension for the
duration of the Emergency Reporting Call -Ring Timer (configurable; default: 10 minutes).
• If Emergency Reporting Group/Operator is an Extended IP Phone, it will ring continuously, and an
emergency message will be displayed on the LCD.
The emergency message shows the number of the extension which has made the emergency call, in this
case, extension 203.
• To acknowledge the Emergency call, the Emergency Reporting Group/Operator must press the enter key.
The acknowledged Emergency calls are logged into the System Activity Log.
• If the Emergency Call is not acknowledged by the Emergency Reporting Group/Operator, the emergency
call is logged into the Emergency Alarms Log. To know more about the Emergency Alarms Log, see
“Emergency Alarms Log” at the end of the topic.
Mon 20 JAN 10:38
303 Reception 2
203 Emergency
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