Matrix ETERNITY NE System Manual 1203
Accessing General Mailbox
A General mailbox is a shared mailbox between extension users. The General Mailbox is used for recording
messages when the mailbox of an extension is full.
How it works
The VMS offers the following options to extensions when their mailbox is full:
• Not offer the caller to record a message.
• Overwrite the existing messages in the mailbox with the new message.
• Deliver the new message to the General Mailbox.
If you configure Delivery of new messages to General Mailbox on an extension, whenever the mailbox of the
extension is full, the VMS will offer the caller to record a message. This message will be recorded in the General
Mailbox.
The extension user, whose mailbox is full, can listen to the new message by accessing the General Mailbox.
The extension user can access the General Mailbox, if this feature is enabled in the Class of Service of the
extension and the Password assigned to the General Mailbox (if configured) is known by the extension user. For
details see “General Mailbox Settings”.
How to configure
To offer extension users the facility of the General Mailbox when their mailbox is full, you must do the following:
• Configure the New Message Delivery Option in Mailbox Full Condition option in the Voicemail
Settings of the desired extensions.
For the option New Message Delivery Option in Mailbox Full Condition, select Deliver to General
Mailbox.
• Enable the General Mailbox feature in the “Class of Service (CoS)” of the extensions.
• If required, assign a Password for accessing the General Mailbox in the “General Mailbox Settings”.
For instructions on configuring these parameters see “SIP Extensions” under “Basic Settings”.
How to use
For Extended IP Phone Users
• Press DSS Key assigned to General Mailbox
OR
• Dial 1176.
• Follow VMS prompts.
To Next Page
