676 Matrix ETERNITY NE System Manual
Call Forward
During a typical workday, it is common for people in an organization to move from one place to another. For
instance, a manager might go on the production floor or remain in the conference room for a few hours; a field
engineer may spend half of the day on site. So, they need to be able to attend their calls even when they are not
present at their usual workplace. The 'Call Forward' feature of SARVAM UCS ensures this.
Using this feature, calls landing on an extension can be forwarded to another extension, external number, Voice
Mail Group, or Department Group. This way, extension users can ensure that callers can reach them and that they
do not miss calls when they are not present at their desks.
You can also set Call Forward for all the extensions from the SA Mode. See “Settings Call Forward for an
Extensions using SA Mode”.
The Call Forward feature of SARVAM UCS offers the following forwarding options:
• Unconditionally - calls are forwarded to the destination phone number automatically without waiting for a
response from the called party's phone.
• If Busy - calls are forwarded to the destination phone number only when the called party's phone is busy.
• If No Reply - calls are forwarded to the destination phone number only when the called party does not
answer the phone. Each extension can set a different time after which the call should be forwarded, in
case of no reply. The default time is 30 seconds for all extensions and can be changed by configuring the
Call Forward No-Reply Timer.
• If Busy or No Reply - calls are forwarded to the destination phone number when the called party's phone
is either busy or does not reply.
• Dual Ring - when calls are forwarded to another phone number. Both phones, i.e. the source phone
(whose calls are forwarded) as well as the destination phone (on which call is forwarded) will ring and the
user can answer from either extension.
Dual Ring is useful to users who may find themselves shuttling between two places frequently. As it is
cumbersome to forward the calls from one extension to another and cancel it repeatedly, users can set
Dual Ring, so they can attend to their calls at either place they are present.
If you do not want to set/cancel Call Forward manually, you can set Preset Call Forward. Call will be
forwarded automatically to the selected destination according to the type of Preset Call Forward set.
To know more, see “Preset Call Forward”.
How it works
A has set Call Forward to extension B unconditionally.
• The system forwards all calls for A to B, without checking for Busy Tone and without waiting for the Call
Forward No-Reply Timer to expire.
A has set Call Forward to external number on No-Reply.
• The system waits for the Call Forward No-Reply Timer to expire and then forwards all external incoming
calls to the external number.
To Next Page
Loading...
