Matrix ETERNITY NE System Manual 1183
Voice Help
The Voice Help feature of SARVAM UCS allows you to record and play short voice messages to provide quick help/
guidance to the extension users. You can use Voice Help to announce important phone numbers or access codes
of frequently used features, and similar functions.
For example, the Access Codes of the frequently used features can be recorded in the Voice Help message.
Extension users may simply dial the Voice Help feature code and listen to the voice message.
How to configure
To be able to use Voice Help, you must first record a voice module with the contents you wish to provide as help.
Record the voice module considering the maximum duration of the voice module, so that the message is not
truncated.
The voice module must be assigned to the Voice Help application. Refer topic “Voice Message Applications” for
instructions on recording the voice module and assigning it to Voice Help.
How to use
For Extended IP Phone Users
• Press DSS Key assigned to Voice Help.
OR
• Dial 1090
You will hear the Voice Help message.
• Go idle after the message ends.
For SLT Users
• Lift the handset.
• Dial 1090.
• You will hear the Voice Help message.
• Replace handset after the message ends.
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