110 Matrix ETERNITY NE System Manual
Time Tables
Certain features of SARVAM UCS like Operator, Class of Service, Toll Control, Outgoing Trunk Access, Direct
Inward Dialing, Direct Inward System Access, Trunk Landing extensions, Call Routing, require its trunks and
extensions to behave differently according to the time of the day, which is referred to as Time Zone.
For example, incoming calls are to be routed to the security personnel extension, instead of the Operator when the
office is closed, or certain features in the Class of Service are to be allowed only during Day Time (Working hours),
or access to outgoing long distance calls are to be denied during Night Time (Non-working hours), or the extension
must play a different greeting message to the callers during Break Hours and Holidays (Non-working hours).
Time Tables can be assigned to extensions and trunks to define their behavior according to the time of the day, that
is, Time Zone.
Time Zones
A day can be divided into three time zones:
• Day Time (Working hours)
• Break Hours (Non-working hours)
• Night Time (Non-working hours)
The default Time Zones defined for each day are:
• Day Time (Working hours): 09:00 to 18:00
• Break Hours: 00:00 to 00:00
• Night Time (Non-working hours): 18:00 to 09:00
Day Time (Working hours), Break Hours and Night Time (Non-Working hours) are set to 00:00 for Sunday.
You can define a different Time Zone for your organization. Further, you can also program each day of a week with
different time zones. For example, you may define the Day Time (Working hours) from Monday to Friday as 09:30
to 18:30, and for Saturday, from 09:30 to 15:00. If you have a 24x7 business, you may set Day Time (Working
Hours) also for Sunday.
Time Tables
SARVAM UCS offers 4 different Time Tables: the System Time Table (applied to all trunks and extensions and
Operator by default), and customized Time Tables - 1, 2, and 3 which you can set to your preferences and apply to
trunks and extensions.
You can assign different Time Tables to different trunks and extensions. Refer the topic “Day Night Mode” to know
more.
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