682 Matrix ETERNITY NE System Manual
Call Forward-Scheduled
Extension users may want their calls to be automatically forwarded to a desired destination number during Day
(Working hours) or Night/Break (Non-working hours).
For example, a Support Technician spends working hours on the field and wants all incoming calls on his extension
in the office to be forwarded to his cell phone during working hours. During non-working hours, he wants call to be
forwarded to his voice mail.
Remembering to set and cancel Call Forward and changing the destination number for each Time Zone, that is,
working hours and non-working hours every day proves to be cumbersome for such extension users.
In addition to “Call Forward”, SARVAM UCS supports Call Forward - Scheduled, which allows extension users to
set call forward for the desired Time Zones at one time, and the system automatically forwards the calls to the
destination defined for each Time Zone.
How it works
Call Forward-Scheduled supports all the forwarding options as Call Forward: Unconditionally, If Busy, If No Reply, If
Busy or No Reply, Dual Ring.
Any of these options can be set for the Time Zones: Day (Working hours) and Night/Break (Non-working hours).
The destination for Call Forward-Scheduled can be an internal (extension) number or an external number.
Both 'Call Forward' and Call Forward-Scheduled can be set on the same extension. In this case, priority is given to
'Call Forward' over Call Forward-Scheduled.
The logic for forwarding calls to the destination number remains the same as described in the “Call Forward” topic,
illustrated in the following example.
• Extension user A sets Call Forward-Unconditionally to extension B for Non-working hours.
• When there is a call on extension A, the system first checks if there is any 'Call Forward' type
(Unconditional, Busy, No Reply, Busy/No Reply, Call Follow Me) set on extension A.
• If 'Call Forward' is set on extension A, the system will follow the logic described in 'How it works' under the
“Call Forward” topic.
• If no 'Call Forward' is set on extension A, the system will check if Call Forward-Scheduled is set on A.
• Since Call Forward-Scheduled is set on extension A, the system will compare the Time Zone for which the
Call Forward is scheduled with the current Time Zone of extension A.
• If the current Time Zone of extension A is the same as the Time Zone set for Call Forward Scheduled, that
is, non-working hours, the call will be forwarded to extension B as per the call forward type set.
• As the Call Forward Type set by A is Unconditional, the system will forward the call to B, without checking
for the Busy Tone and without waiting for the Call Forward No-Reply Timer to expire.
• If the current Time Zone of extension A is not the same as Time Zone set for Call Forward-Scheduled, the
call will not be forwarded. The system will consider that no call forward has been set.
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