1166 Matrix ETERNITY NE System Manual
Trunk Auto Answer
Trunk Auto Answer enables calls landing on a trunk to be answered automatically by greeting the caller with a voice
message before the call is actually handled.
Trunk Auto Answer is useful when you want callers to remain connected until one of the landing destinations
selected for incoming trunk calls becomes free to attend the caller.
Trunk Auto Answer is useful in call centers, railway inquiry, banks, where callers need to be notified that they would
be attended shortly, so that they do not disconnect the call.
SARVAM UCS offers three types of Trunk Auto Answer:
• For all Calls: the system answers all incoming calls landing on the trunk line.
• When Busy: the system answers incoming calls on the trunk, only if the landing destinations are busy.
• Delayed: the system first routes the calls to the destination extension/s. If not answered by any extension,
the call is answered by the system.
How it works
Trunk Auto Answer is useful when Operator or Extension/s or Department Groups is selected as the landing
destination for incoming calls for the Day, Break and Night.
So, you can enable Trunk Auto Answer on a CO, Mobile or SIP trunk, only if you have selected Operator or
Extension/s as the destination for incoming calls on that trunk.
SARVAM UCS handles incoming calls on the trunk according to the type of Trunk Auto Answer selected for the
trunk: For all Calls or When Busy or Delayed.
When Trunk Auto Answer–For all Calls is enabled on a trunk, for each incoming call on the trunk,
• The System answers the call with a Greeting message, known as the Trunk Auto Answer Greeting, and
rings the landing destination—Operator or Extensions—selected for the time of the day.
The system starts the Built-In Auto Attendant Inactivity Timer (default: 60 seconds). The Trunk Auto
Answer Greeting message is played once. You may assign a Trunk Auto Answer Greeting of your
preference.
• If the landing destination does not answer before the Trunk Auto Answer Greeting message ends, the
system plays Trunk Auto Answer Ring Back Tone message to the caller.
The Ring Back Tone message is played repeatedly for the duration of the Built-In Auto Attendant Inactivity
Timer.
However, if no Trunk Auto Answer Ring Back Tone message is assigned, the system plays Ring Back Tone
to the caller for the duration of this timer.
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