Matrix Telecom ETERNITY NE - Auto Answer

612 Matrix ETERNITY NE System Manual
Auto Answer
Auto Answer allows incoming calls to be answered without any manual interventions by the extension users.
This feature is particularly useful for Operators in high call traffic settings, as it saves them the effort of picking up
the handset or pressing the speaker key repeatedly.
This feature works on Extended IP Phones only.
How it works
With Auto Answer set on an Extended IP Phone, whenever a call lands on the Extended IP Phone extension,
• the extension rings for the duration of the Auto Answer Timer
98
. This timer is configured, and by default it
is set to 1 second.
• on the expiry of the Auto Answer Timer, the system plays a beep
99
to the user.
• the Phone goes OFF-Hook to answer the call, without any intervention by the extension user such as
picking up the handset or pressing the speaker or the headset key.
• if a headset is connected, and headset connectivity is enabled, the incoming speech audio will be diverted
to the headset automatically.
• the extension user can talk to the caller.
Auto Answer works only if the Phone is in idle state; the phone must not be busy with an active call or using a
feature.
How to configure
For Auto Answer to work, you are required to do the following:
• Enable Auto Answer in the Extended IP Phone Extensions.
• Change Auto Answer Timer, if required. The range of this timer is 1 to 9 seconds. By default, the Auto
Answer Timer is set to 1 second.
• Enable Headset Connectivity, if headset is to be used for Auto Answer.
You can do the above configuration using Jeeves, or an extension users can also configure the above
parameters using the Phone Menu of Extended IP Phone. See “How to use” later in this topic.
Configuring Auto Answer using Jeeves
For instructions, see “Configuring Matrix SPARSH VP248” and “Configuring Matrix SPARSH VP310” and
“Configuring Matrix SPARSH VP510”.
98. This timer defines the time in seconds that the phone should wait before going OFF-Hook to answer incoming calls.
99. Beep is not supported on Extended IP Phones.