1184 Matrix ETERNITY NE System Manual
Voice Message Applications
SARVAM UCS allows you to record different voice messages which can be played to callers/extension users
according to the situation. For example, if you have activated Auto Attendant on some of the trunk lines, you can
use an appropriately recorded Voice Message to guide callers to reach the desired party/destination extension.
Similarly, an extension user who wants to set an alarm can record a personal voice message on his/her own, which
will be played to him/her when the alarm request is served.
If RTP mode is set as RTP Relay or Direct RTP and when calls are made to/from SIP, voice messages will not be
played for the following tones — Dial Tone, Ringback Tone, Busy Tone, Error Tone and Confirmation Tone. See
RTP Mode under “VoIP Parameters” for more details.
How it works
The voice messages are recorded in Voice Modules and the voice modules are assigned to the features/
applications for which they are to be used.
SARVAM UCS supports 16 Voice Modules of a maximum duration of 16 seconds each as well as a
customized option wherein you can customize the module size as per your requirement. By default, the option is
16 Voice Modules of 16 seconds. You can record up to 16 short messages of a maximum 16 seconds each or less
or you can record a single message of maximum 240 sec. The total size of the Voice module is 256 sec.
A voice message can be of two types:
• Once-Only: the message is played only once from its start to its end.
• Continuous: the message is played repeatedly from the start to the end.
The Voice Messages you recorded can also be Uploaded and Downloaded through Jeeves. For instructions,
see “How to configure”.
When the recorded voice modules are assigned to the features/applications, they are played to the callers/
extension users whenever the feature/application is activated.
As many as four different voice messages can be played simultaneously to a caller/extension user.
Voice messages can be used for different applications or situations as described in the following.
Built-In Auto Attendant Greeting Messages
On Trunk lines that have Built-In Auto Attendant enabled, you can use a recorded Voice Message to guide callers
to reach the desired party/destination extension. It is possible to play Built-In Auto Attendant Welcome Greeting
Messages can be played according to the time zone, i.e. working hours, break hours and non-working hours.
For example:
• Built-In Auto Attendant-Time-based Greeting message in the morning: Good Morning.
• Built-In Auto Attendant-Time-based Greeting message in the afternoon: Good Afternoon.
• Built-In Auto Attendant-Time-based Greeting message in the evening: Good Evening.
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