Matrix ETERNITY NE System Manual 773
Conflict Dialing
You may recall that “Access Codes” are dialed at different call phases. No two Access Codes must be same in the
same call phase.
For example, the same access code cannot be used for two different features like Call Forward and Redial, since
both these features are invoked in the 'Dial' phase. Similarly, Extension and Logical Group Codes too must be
unique and should not match with any of the features invoked in the 'Dial' phase.
However, SARVAM UCS allows overlaps within Feature Codes and Extension Codes (Extension Numbers). One
Feature Access Code can be a part of (subset) another code, e.g. 4, 41, 412, etc.; extension numbers can be 201,
2011 etc.
So, when such overlapping access codes are dialed, the system matches the first digit. On finding more than one
Access code starting with the same digit, the system will not know how to interpret the instruction and act
accordingly.
Conflict Dialing feature resolves this. When an access code that is a subset of any other access code is dialed, the
system waits for some time for the extension user to dial the next digit. If the user does not dial any digit within that
time, the system interprets it as the smaller Access Code, and invokes the associated feature.
The time for which the system waits for the next digit to be dialed before resolving the Access Codes is called
“Conflict Dialing Timer”. This timer is set to 2 seconds and is programmable.
Refer the topics “Access Codes” to know more.
How it works
You may set,
• The Access code of Call Pick Up as '4'.
• The Access code for Alarms as '41'.
• The Access code for Department Group 01 as '412'.
• Extension user A dials '4'.
• The system finds three access codes starting with '4' (4, 41, 412).
• So, it waits for 2 seconds, which is the default duration of the Conflict Dialing Timer, for the next digit to be
dialed.
• If A does not dial any other digit before the Timer expires, the system interprets the code as '4' and invokes
Call Pick-Up.
• If A dials '1' before the Timer elapses,
• The system interprets it as '41'.
• The system detects another access code starting with '41'.
• So it waits for 2 seconds again for the next digit to be dialed.
• If A does not dial any other digit before the Timer elapses, the system interprets the code as '41' and
invokes the Alarm feature.
• If A dials '2' before the Timer elapses,
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