688 Matrix ETERNITY NE System Manual
Call Forward-Remote
An extension user can set Call Forward for another ('remote') extension from his/her own extension. Thus, Call
Forward set for an extension from another extension is called 'Call Forward-Remote'.
This feature can be used by the Operator or the Receptionist to forward the calls for the Managers and other
extension users to the destinations where they will be available.
Call Forward-Remote is possible only from the System Administrator (SA) mode. When set/canceled from
the SA mode, it will not depend on the assigned CoS.
How it works
This feature works in the same way as Call Forward. The only difference is that it is set by one extension user for
another extension.
For example:
• A and B are extension users.
• A needs to forward calls for B's extension to another extension 'C' or an external number or a Voice Mail
System or a Department Number.
• A dials the Call Forward-Remote feature code followed by B's extension number, the destination number
where the calls for B should land.
• The system routes all incoming calls for B to the destination number.
How to configure
As Call Forward-Remote can be invoked only from the SA mode, either the feature 'SA Mode' or 'SA Extension'
must be enabled in the “Class of Service (CoS)” of extensions that are to be allowed this feature.
The feature 'SA Mode' requires a password to be dialed. Users must be provided a password to use this
feature from their extensions. The feature 'SA Extension' allows entry into SA mode, without a password.
By default, SA Mode is disabled on all extension types.
You may decide which extensions should be allowed Call Forward-Remote feature. Generally, only few extensions
are allowed this feature.
For instructions on configuring SA Mode and SA Extension in the Class of Service of different extension types, see
“SLT Extensions” and “SIP Extensions” under Basic Settings.
How to use
Setting Call Forward - Remote from Jeeves
• Login as System Administrator.
• Click Extension.
• The Extension numbers appear on the tabs on the top pane, starting with SLT extensions.
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